May 14, 2018
The state’s consumer watchdog is encouraging people to get their bills electronically to help save money on unnecessary fees.
NSW Fair Trading Commissioner Rose Webb said many consumers may not realise that every bill they receive in the post could cost them extra.
“These days, a lot of Australian businesses, from utility providers to insurance companies, can charge consumers a fee to receive their bills in the post. This can really add up over the year, especially for people on low or fixed incomes,” Ms Webb said.
“These fees can be up to $2.65 per bill and are designed to cover printing and mailing your bill, however, most people don’t know there are ways to avoid this.”
Ms Webb said consumers without access to the internet are encouraged to contact their providers, as many companies offer exemptions from paper bill fees.
“Many service providers have exemptions in place for people who receive paper bills if they have no real alternative,” Ms Webb said.
"Exemptions may be available to consumers who are seniors, registered for a concession, receive income support, or have no access to the internet.
“If you think you may be eligible, I encourage you to contact your service provider in the first instance and see what options are available.”
Ms Webb said any consumers who were eligible for an exemption but were having trouble with the company should contact NSW Fair Trading for assistance.